Tasks are sub-units in a problem request that are used to split the work involved in resolving the problem.
Tasks ensure that all the activities related to the problem are performed in an orderly manner. ServiceDesk Plus allows you to track the tasks in a problem, assign tasks to various technicians, organize, and trigger them as needed.
Role Required: SDAdmin, Users with Edit Problems permission
You can create tasks, assign them to different technicians, and manage task-related activities under Tasks tab in problem details page.
