⌘ K

ServiceDesk Plus · Admin Guide

Mark Dependencies

Sequence the order in which tasks must be completed by mapping the relationship between them via dependencies.

Use Case

  • Understand the impact of a task on other tasks.
  • Restrict users from closing tasks until the related tasks are closed.
  • Map dependencies to indicate when the result of one task will form the input details for the another task.

Terminologies

Parent Task  - The first task in the sequence on which other tasks depend is called the parent task. The dependent tasks cannot be closed until the parent task is closed.

Child Task  - Tasks dependent on the parent task are called child tasks.

Connector - The connection arrow used to link parent and child tasks.

Add Task Dependency   

In the Tasks tab, click Dependencies on the toolbar.

 

Illustration 1: Mark Dependencies

 

The Task Dependency page is displayed. Hover a task to preview the task details. The background color indicates the percentage of work completed so far.

 

Illustration 2: Mark Dependencies

 

Select a task and drag the connector to link a child task.

 

Illustration 3: Mark Dependencies

 

To delete a dependency, hover over the connector and click Illustration 4: Mark Dependencies.

Dependency Map Operations 

On the page header, you can perform the following actions:

  • Click Reload to refresh the page and view the updated changes in the dependency map.
  • Click Layout to toggle the view between horizontal and vertical tree.
  • Click Export to obtain a PDF document of the dependency map.