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ServiceDesk Plus · User Guide

Self Service Portal Home Page

 

The first page you see after you log in is the Home page of the service desk you have chosen. 

 

On this page, you can log issues, raise service requests, browse the knowledge base for solutions, keep track of your requests, and access company-wide announcements.

 

This page also lists the assets that are specifically assigned to you.

 

Illustration 1: Self Service Portal Home Page

 

Depending on how your administrator has configured the self-service portal and your role-specific permissions, you may have access to some or all of the following widgets:

 

 

  1. Search

  2. Announcements

  3. My Approvals

  4. My Request Summary

  5. My Assets

  6. Popular Solutions
     

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