AGNEKO ToolkitServiceDesk Plus
⌘ K
ToolkitAdmin Guide

ServiceDesk Plus · Admin Guide

Fields Supported during CI sync from APM to SDP

Source updated: Snapshot:

The following monitor type and their attributes from Applications Manager are synced with ServiceDesk Plus:

 


Servers

 

Monitor Type

Attributes

Common to all server monitors

  • IP Address

  • OS

  • Service Pack

Windows Clusters

  • Version

  • Cluster Name/IP Address

  • Max Nodes

  • Quorum Owner Node

  • Quorum Type

  • Quorum Path

 

Application Servers
  

Monitor Type

Attributes

Apache Geronimo

  • Port

  • Geronimo Installation Directory

  • Geronimo Version

  • JVM Vendor

Glassfish

  • Port

  • Username

JBoss server

  • JBoss Version

  • Is Master

  • Is Domain

  • Server Name

Jetty Server

  • JRE Version

  • Jetty Server Version

  • Port

  • User Name

  • VM Name

  • VM Vendor

  • VM Version

JDK 1.5

  • Port

Oracle Application Server

  • Port

Resin

  • User Name

  • Port

  • VM Name

  • VM Vendor

  • VM Version

SilverStream

  • Port

Tomcat server

  • Tomcat Version

  • JVM Version

  • JVM Vendor

  • Port

  • User Name

WebLogic server

  • WebLogic Version

  • Listen Port

WebSphere server

  • Deployment Mode

  • SSL Enabled

  • Network Deployer SOAP Port

  • WebSphere Version

  • Global Security Enabled

  • SOAP Connector Port

  • User Name

  • Port

VMware vFabric tc Server

  • Version

  • JVM Vendor

  • Port

  • User Name

 

Database Servers
  

Monitor Type

Attributes

DB2-server

  • DB2 Version

  • Instance Name

AS400DB2

  • Subnet Mask

  • UserName

Cassandra

  • Generation No

  • KeySpaces

  • Rack Name

  • DataCenter Name

  • Release Version

  • Operation Mode

Couchbase

  • Port

  • UserName

HBase

  • Spec Version

  • UserName

  • VM Name

  • VM Vendor

Informix

  • Port

  • Database Server

  • UserName

Memcached

  • Port

  • Version

MongoDB

  • Port

  • Version

  • UserName

MSSQL-DB-server

  • Port

  • Version

  • ODBC Version

ORACLE-DB-server

  • SSL is enabled

  • Instance Name

  • Control File Type

  • Protection Mode

  • Version

  • Subnet Mask

  • Port

OracleNoSQL

  • Port

  • UserName

  • Spec Vendor

  • Spec Version

  • Root Directory Path

  • Store Name

  • VM Name

  • VM Vendor

OraclePDB

  • Instance Name(Service Name)

  • Port

PostgreSQL

  • Port

  • UserName

  • SSL is Enabled

  • Database Name

Redis

  • Version

  • Port

SYBASE-DB-server

  • Sybase Version

  • Port

SapHana

  • System Type

  • Port

  • Account Name

  • UserName

  • Instance Name

MaxDB

  • Instance Type

  • DB Speed

  • Running Directory

  • Kernel Version

  • Port

  • UserName

SQLAnywhere-DB-server

  • Port

  • UserName

  • Sybase Version

  • Server Name

  • Server Language

  • License Type

  • Licensed Company

  • Licensed User

  • Network Server

SYBASE-Replication-server

  • Port

  • User Name

  • Instance

  • RSSD/ERSSD Dataserver

  • Installation Information

  • Log File

Neo4j

  • Port

  • UserName

  • Role in cluster

  • Read Only Instance

  • Mounted Database Name

  • Start Time

  • Version

  • Store Creation Date

  • Store Id

 

Services
  

Monitor Type

Attributes

Active Directory

  • HostName

  • UserName

Apache Zookeeper

  • VM Name

  • VM Vendor

  • Spec Vendor

  • Spec Version

Ceph Storage

  • UserName

Hadoop

  • Version

  • NameNode Port

  • NameNode JMX Port

Hazelcast

  • Port

  • Additional Port

  • JNDIPath

Istio

  • Cluster Host Name/IP Address

  • SSH Port

  • Namespace Name(s)

  • User Name

LDAP Server

  • LDAP Server Port

  • Is Secured

  • UserName

Network Policy Server (Radius Server)

  • UserName

Coherence

  • Cluster Name

  • Version

  • Mode of License

  • UserName

DNS Monitor

  • Timeout

FTP Monitor

  • Port No.

  • UserName

  • Is Secured

JMX1.2-MX4J-RMI

  • Port

TELNET

  • Port

SNMP

  • Port

UDP Port

  • Port

Apache Spark

Apache Spark Master

  • SSL is enabled

  • Master URL

  • Total Workers

  • Available Cores

  • Total Memory

  • Port

  • UserName

Apache Spark Worker

  • Worker ID

  • Master URL

  • Master Web UI URL

  • Port

  • UserName

 

Web Server/Services
  

Monitor Type

Attributes

Apache Server

  • Port

Apache Solr

  • Port

  • UserName

  • Java Installation Directory

  • Java Version

  • Java Vendor

  • Jetty Home

  • Client Name

  • User Directory

  • Solr Version

  • Lucene version

IIS server

  • SSL is enabled

  • Port

Nginx

  • Port

  • SSL is Enabled

  • UserName

  • Server Status URL

Nginx Plus

  • Port

  • SSL is Enabled

  • UserName

ADMP Monitor

  • UserName

  • Type Of Database

  • Database Name

  • Database Port

HAProxy

  • Port

  • Version

  • UserName

SDPMonitor

  • Port

  • Type Of Database

  • Database Name

  • Database Port

Web Server

  • Port

Web Service

  • Port

  • Service Name

  • Endpoint

  • WSDL Path

OPMMonitor

  • Port

  • Type Of Database

  • Database Name

  • Database Port

PHP

  • SSL Enabled

  • Port

ElasticSearch

ElasticSearchCluster

  • SSL is enabled

  • Cluster Name

  • Port

ElasticSearchNode

  • Cluster Name

  • Node Name

  • Node Role(s)

  • ElasticSearch Version

  • Port

  • Java Version

  • Java Vendor

  • UserName

 

Middleware/Portal
  

Monitor Type

Attributes

Apache ActiveMQ

  • Broker Version

  • Broker Name

  • UserName

  • Failover is enabled

Kafka

  • Spec Vendor

  • Spec Version

  • UserName

  • VM Name

  • VM Vendor

WebSphere MQ

  • Queue Manager

  • CCSID

  • SSL Enabled

  • Listener Port

  • Server Connection Channel

  • UserName

  • Platform

  • Version

BizTalk Server

  • Version

  • UserName

  • Database Name

  • Database Server

LyncServer

  • UserName

Microsoft MQ

  • UserName

Oracle Tuxedo

  • Domain Master

  • Model

  • License Expiration Date

  • Port

  • Timeout

RabbitMQ

  • SSL is enabled

  • Port

  • Version

  • UserName

WebLogic Integration

  • WebLogic Integration Version

  • Listen port

AzureServiceBus

  • Timeout

 

Mail Servers
  

Monitor Type

Attributes

Mail Server

  • SMTP Port

  • SMTP UserName

  • Port

Exchange Server

  • Version

 

ERP

Monitor Type

Attributes

SiebelEnterpriseServer

  • UserName

  • Enterprise Server

  • Seibel Administrator

  • Installation Directory

SAP CCMS

  • Monitor Set

SAP Business One

  • Port

  • UserName

  • SLD Adapters

  • Timeout

Oracle EBS

  • Port

  • UserName

  • EBS Version

Microsoft Dynamics AX

  • Version

  • UserName

  • AX Services

Microsoft Dynamics CRM

  • Version

  • UserName

 

Virtualization
  

Monitor Type

Attribute

Docker

  • Docker ID

  • Docker Version

  • API Version

  • Kernel Version

  • Init Path

  • Docker Root Dir

  • Port

  • UserName

ViewConnectionBroker

 

XenApp

  • Version

  • UserName

Kubernetes

  • Cluster Host Name/IP Address

  • SSH Port

  • Namespace Name(s)

  • User Name

OpenShift

  • Cluster Host Name/IP Address

  • User Name

  • SSH Port

  • Websocket Port

  • OpenShift User Name

  • Project Name(s)

CitrixVirtualAppsAndDesktop

  • HostName

  • Authentication Type

  • Database Name

  • UserName

  • Port

  • Instance Name

  • Driver for SQL Server Connection

Hyper-V

Hyper-V Server

  • Version

  • UserName

Hyper-V Virtual Machine

  • GUID

  • VM Display Name

  • VM State

  • VM Health State

  • OS Name

  • IPAddress

  • VM Host Name

  • Configuration File Path

Docker

Container

  • Ports

  • Port Binding

  • Name

  • User

  • Command

  • Path

  • Image

  • ID

Citrix Hypervisor

XenServerHost

  • Version

  • Scheduler Policy

  • License Expiry

  • Major Version

XenServerVM

  • Power

  • Citrix Hypervisor Host Name

  • HA Always Running

  • HA Restart Priority

  • VM Name

  • Description

  • Is Snapshot

  • Snapshot Name

  • User Version

  • Citrix Hypervisor Tools Installed

Kernel-based Virtual Machines (KVM)

KVM

  • Username

  • Port

  • Host name / IP Address

  • Host OS

KVMVirtualMachine

  • Id

  • UUID

  • OS Type

  • State

  • Autostart

  • IPAddress

  • Installed OS

VMware ESX/ESXi

VMWare ESX/ESXi Server

  • SSL Version

  • Port

  • Power

  • Vendor Name

  • Version

VMWare ESX/ESXi VirtualMachine

  • UUID

  • OS Name

  • Power

  • VM Path Name

  • IPAddress

  • Host Name

  • Boot Time

  • Tools Version

Oracle VM (OVM)

Oracle VM Server

  • HostName/IP Address

  • Port

  • UserName

OVM VirtualMachine

  • Host Name

  • ID

  • IPAddress

  • OS Type

  • State

Red Hat Virtualization (RHV)

RHV Host

  • Host Name

  • OS Name

  • Version

  • IPAddress

  • Vendor Name

  • UUID

RHV VirtualMachine

  • UUID

  • OS Name

  • Status

  • Host Name

 

Cloud Apps

 

Monitor Type

Attributes

OpenStack

  • UserName

  • Base Authentication URL

  • Tenant Name

WindowsAzure

  • Timeout

  • Account Name

  • Subscription ID

AzureRoleInstance

 

Amazon

Amazon Server

  • Amazon Services

  • Account Type

  • Access Key ID

EC2Instance

  • Instance ID

  • Instance Type

  • Image ID

  • Public DNS Name

  • Private DNS Name

  • Public IP Address

  • Private IP Address

  • Platform

  • KeyPair Name

  • Region Name

RDSInstance

  • Region Name

  • Instance ID

  • Instance Type

  • DB Engine Name

  • Endpoint Address

  • Endpoint Port

  • Engine Version

  • License Model

  • Publicly Accessible

  • DBInstance ARN

  • Storage Type

DynamoDB

  • Region Name

  • Partition key

  • Sort key

  • Amazon Resource Name (ARN)

ApplicationLoadBalancer

  • Type

  • DNS name

  • Scheme

  • IP address type

  • Load Balancer ID

  • Region

Lambda

  • Function ARN

  • Runtime

  • Role

  • Description

  • Region Name

ElasticBeanstalk

  • Region Code

  • Load Balancer Name

  • Application Name

  • Endpoint URL

  • Environment ID

  • Tier Name

ElasticContainerService

  • Cluster ARN

  • Region Code

ElasticKubernetesService

  • Git Version

  • Compiler

  • Platform

  • Cluster ARN

  • Cluster Endpoint

NetworkLoadBalancer

  • Type

  • DNS name

  • Scheme

  • IP address type

  • Load Balancer ID

  • Region

SimpleQueueService

  • Queue URL

  • Queue Type

  • Region Name

Microsoft Azure

Microsoft Azure Server

  • Subscription Id

  • Azure Services

  • User Email

  • Client ID

  • Tenant ID

AzureSQLDatabase

  • Resource Group Name

  • Database Edition

  • Timeout

AzureVirtualMachine

  • Virtual Machine Name

  • VM Size

  • Location

  • Public Ip Address

  • Private Ip Address

  • Timeout

AzureStorageAccount

  • Storage Account Name

  • Resource ID

  • Resource Group

AzureARMServiceBus

  • Location

  • Resource Group

  • Resource ID

  • Tier

  • Service Bus End point

Microsoft 365

Office365

  • Timeout

  • Tenant Name

  • User Email

SharepointOnline

  • Timeout

ExchangeOnline

  • Timeout

SkypeForBusinessOnline

  • Tenant Name

  • Timeout

MicrosoftTeams

  • Timeout

Google Cloud Platform (GCP)

GoogleCloudPlatform Server

  • Project ID

  • Project Name

  • GCP Services

GoogleCloudStorage

  • Bucket Name

  • Project ID

  • Location

  • Location Type

  • Storage Class

  • Bucket Policy Enabled

  • Uniform Bucket Level Access Enabled

ComputeEngine

  • Instance Name

  • Instance ID

  • Project ID

  • Zone

  • Status

  • External IP

  • OS Platform

GoogleKubernetesEngine

  • Project ID

  • Location Name

  • Endpoint

  • Status

  • Subnetwork

Oracle Cloud

Oracle Cloud Server

  • Services

  • Subscribed regions

  • Tenancy OCID

  • User OCID

  • PEM File Path

OracleCloudAutonomousDatabase

  • Compartment OCID

  • Autonomous DB Name

  • Auto Scaling Enabled

  • Compartment Name

  • Region

OracleCloudStorage

  • Storage Tier

  • Entity Tag

  • Region

  • Compartment Name

  • Object Level Audit Mode

OracleCloudInstance

  • Instance Name

  • Instance OCID

  • Compartment OCID

  • Region

  • Public IP Address

  • Private IP Address

  • Launch Mode

  • Operating System

  • Operating System Version