Application Settings
Under ESM Directory >> Application Settings, you can configure settings that are applicable across the application. Instance-specific configurations need to be done in Admin>>General Settings>>Self-service Portal Settings inside each instance by instance owners.
The configurations you can do here includes:
Alias URL
You can provide an alternate URL for the application server in the text field beside the http:// text (along with the port number, if needed).
Click the Open alias URL in a new window link just below the text field to check if the alias URL works.
Display Language
Select the language in which the application should be displayed from the drop-down. The browser default language is English.
Other Customizations
Use the various configurations given to customize your ServiceDesk.
Profile accessibility for end-users
Choose which information you want the end-users to access from their profiles.
You have three options to choose from:
Edit profile: Enabling this will give your users to edit their profiles.
View basic details: This will let them view only the basic details.
View additional fields: This will allow them to view information entered in the additional fields.
|
Option |
Yes |
No |
|
|
By default, technicians cannot add new users to their instance manually. You can check this option to enable manual user addition in specific instances. |
If this option is unchecked, technicians will be prevented from adding new users to instances. |
||
|
Allow dynamic user addition when the user is not imported in the application? |
When a user is not imported into the application but imported through Active Directory, then the user can log in to the application using the AD credentials. This will automatically provide login access to the application. |
Enabling 'No' radio button will prevent dynamic user addition when the user is not imported into the application.
|
|
|
Allow Domain Filtering during Login |
Enabling 'Yes' radio button will display the domain filtering option |
Enabling 'No' radio button will hide the domain filtering option during login.
|
|
|
Allow Automatic Generation of API Key |
Enabling the 'Yes' radio button will allow API Key to be generated automatically. |
Stops automatic generation of API Key.
|
|
|
Override user information based on email ID? |
While importing users using Active Directory, CSV and LDAP, the existing user information is overwritten based on two criteria - The first criterion is based on the username and Domain, and the second criterion is based on e-mail ID. |
Enabling 'No' radio button will prevent overriding of the user information based on e-mail ID. |
|
|
Provide login access to users created through e-mail requests? |
While sending an email request for the first time, the users will automatically be provided with login access.
|
Login access will not be provided to users created through email requests if the 'No' radio button is enabled.
|
|
|
Allow users to log in based on Local Authentication? |
Users are allowed to log in to the application using local authentication. |
Enabling 'No' radio button will prevent users from logging-in based on local authentication |
|
|
Process emails received from new email addresses? |
Mails from a new email address can be fetched into the application. |
Mails from a new email address can be prevented from being fetched into the application. |
|
|
Allow technicians to modify their notification preferences |
Enable this option to allow technicians to customize notification preferences. After enabling this option, technicians can choose the events they wish to be notified about and the notification mode by navigating to Personalize > Notification Settings > Preferences. |
By default, Tone is displayed under Notification Settings. |
*This option will add a new setting called Adding Requester to user roles in the selected instances. You can configure roles with this setting and associate it with the required technicians.
Trashed Request Deletion Time Limit:
You can customize the time frame for permanently deleting trashed requests. By default, the trashed requests will be deleted after 1 day.
To customize, select the number of days (maximum 10) using the drop-down against Time frame for deleting the Trashed Requests (in days).
File attachments:
You have an option to set the Maximum size of Incoming and Outgoing mail attachment in ServiceDesk Plus. By default, the attachment size is 10 MB.
Attachments can be saved separately in a specified directory. If no specific path is provided, the attachments will be saved in the default directory.
Header Image Customization
You can replace the default header image by using a custom image.
- Click Use Custom Image radio button and click Change Image >> Choose File>> Import to upload a custom image.
The dimensions of the header image need to be 166 px (x) 46 px (W x H)
Login Page Customization
Customize the application login page as per your requirement. You can upload a background image, add styles, or even modify html file to suit your requirements.
- Click on Customize Now. An HTML editor opens up.
- Use the Insert Image or Insert Variables option or just type in your own custom code in the editor and preview it.
- Click Save and Publish to make the changes live.
- You can undo the changes and revert to the default configuration by clicking on the replace drop-down and selecting Replace with Default Version.
When you save your settings, the changes will be effected immediately.
If you would like to discard all the changes you made, you can click the Restore to Default button at the top right corner.