Often, technicians make hurried notes on paper while working on tickets. It could be a reminder to themselves to close a certain task or read up on the latest technology trend, or even an idea to link two seemingly similar requests. Scribble Pad is an easy and a better way of making these notes.
The Scribble Pad is available on the application menu bar.
Click 
and begin making your notes
You can access the scribble pad across all modules. Any information entered remains until the technician deletes it.