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ServiceDesk Plus · Admin Guide

In-App Notifications

In-app notifications alert technicians about events that happen in requests assigned to them while they are using the application. The notifications pop up on the top-right for 30 seconds.

 

A notification is sent to the technician when a/an:

  • Request is assigned to them.
  • Note is added to the assigned request.
  • Request approval is raised.
  • Approval action (approve/reject) is performed on the assigned request.

After closing the in-app notification pop-up, you can view the notification by clicking the bell icon Illustration 1: In-App Notifications  in the header pane.

 

Illustration 2: In-App Notifications