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ServiceDesk Plus · Admin Guide

Configure Project Types | Admin guide

Configure Project Types

  1. Go to Admin > Customization > Project Management.

  2. Under Project Types, click New.

  3. Name: Provide a name for the project type. This field is mandatory.

  4. Color: Select a color to represent the project type.

  5. Description: Provide a brief description about the project type.

  6. Click Save or Save and Add New.

 

Illustration 1: Configure Project Types | Admin guide

 

By default, the following project type options are available.

 

Illustration 2: Configure Project Types | Admin guide

 

List View Actions

Edit/Delete Project Types - Click Illustration 3: Configure Project Types | Admin guide beside the project type to edit or delete it.

To bulk delete, select multiple project types and click Illustration 4: Configure Project Types | Admin guide.

 

If the project types associated with a project request are deleted, they will be marked as inactive. 

 

Filter Project Types - By default, the active project types are displayed on the project types page. Click Project Types drop-down to switch between Active and Inactive Project Types.

 

Illustration 5: Configure Project Types | Admin guide

 

Reactivate Inactive Project Types - Edit an inactive project type and uncheck the Inactive box. Click Update to reactivate the project type.

 

Illustration 6: Configure Project Types | Admin guide

 

You can also select multiple inactive project types and click Mark as Active.

 

Search through Project Types - Click the Illustration 7: Configure Project Types | Admin guide icon to search through project types from the list view.

 

Limit the number of records displayed - Choose the number of project types to be displayed in the list view.

 

Sort Project Types - Click the Illustration 8: Configure Project Types | Admin guide icon to sort project types in alphabetical order.