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ServiceDesk Plus · Admin Guide

How to configure SNMP V1/V2 credentials | Asset discovery

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Configuring SNMP V1/V2 credentials

SNMP V1/V2 credentials are used for scanning network devices like, printers, routers, and switches.
To configure SNMP V1/V2 credentials,

  • Login to ServiceDesk Plus using your credentials.
  • Select Admin tab --> Discovery block --> Credentials Library.
  • Click on Add New Credential link (available at the top-right corner). A New Credential Pop-Up Opens up.


    Illustration 1: How to configure SNMP V1/V2 credentials | Asset discovery
     
  • Select SNMP V1/V2 in the credential type. 
  • Enter Name and Description.
  • Enter the SNMP Read Community password.
  • Enter the SNMP Port Number - It is set at 161 by default.
  • Set the Timeout (Indicates the time after which connection would be terminated) - It is set at "5" secs by default which can be changed.

Set the count for Retries (Indicates the number of attempts that can be made before Timeout happens) - It is set at "0" by default which can be changed.


For configuring SNMP V3 credentials

  • SNMP V3 credentials are used for scanning network devices like, printers, routers, and switches.

    To configure SNMP V3 credentials,

  • Login to ServiceDesk Plus using your credentials.
  • Select Admin tab --> Discovery block --> Credentials Library.
  • Click on Add New Credential link  (available at the top-right corner). A New Credential Pop-Up Opens up.

    Illustration 2: How to configure SNMP V1/V2 credentials | Asset discovery
     
  • Select the Credential Type as SNMP V3.

  • Authorization and Encryption Protocols:

    • Choose Either MD5 or SHA for Authorization Protocol and DES or AES-128 for Encryption Protocol.
    • Once the corresponding protocol type is selected, enter the Authorization password.
    • Once the Encryption protocol is selected, enter the Encryption password.
    • Enter the SNMP Port Number - It is set at 161 by default.
  • Set the Timeout (Indicates the time after which the connection would be terminated) - It is set at "5" secs by default which can be changed.
  • Set the Retries count (Indicates the no. of attempts that can be made before the timeout happens) - It is set at "0" by default which can be changed.