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ServiceDesk Plus · Admin Guide

Plan Tasks Execution

Tasks in each change stage are executed sequentially in the order they are organized.

 

To alter the task execution sequence,

  1. Go to the Tasks sub-tab in a change stage.
  2. Click Organize on the task list view.
  3. In the Organize Tasks pop-up, click Illustration 1: Plan Tasks Execution to move the tasks.
  4. Click Save.
  5. Confirm the order by clicking OK.

 

Illustration 2: Plan Tasks Execution

 

Trigger Tasks

You can trigger tasks in a change stage individually or as a group based on your requirements.

  1. Go to the Tasks sub-tab in a change stage.
  2. Select tasks to trigger.
  3. Click Trigger on the toolbar.

 

Illustration 3: Plan Tasks Execution

 

If you have already marked a group or owner for the task, the triggered task will be assigned to them immediately. Triggered tasks will set the current time as scheduled start time.